These Terms and Conditions ("Terms") govern your access to and use of ReplyLoop ("Service"), a product of Predictable Revenue Inc. ("Company," "we," "us," or "our"), a company registered in British Columbia, Canada. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

"Account" means the account you create to access the Service.

"Authorized Users" means individuals authorized by you to use the Service under your Account, such as property managers, assistants, and team members within your organization.

"Content" means any data, text, documents, emails, files, or other materials you upload, submit, or make available through the Service.

"AI Features" means the artificial intelligence-powered capabilities of the Service, including email triage and classification, reply drafting, email organization, and project tracking.

"Reference Documents" means lease agreements, standard operating procedures, owner-tenant agreements, and other documents you upload to the Service for use by AI Features.

"Service" means the ReplyLoop web application, APIs, and all related services.

2. Eligibility and Account Registration

2.1. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

2.2. You must provide accurate, current, and complete information when creating an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

2.3. You must notify us immediately of any unauthorized use of your Account.

3. Description of Service

3.1. ReplyLoop is an AI-powered email management tool designed for residential property managers. The Service provides:

(a) AI email triage that classifies incoming emails into categories such as emergencies, maintenance requests, tenant inquiries, owner communications, vendor messages, and move-in/move-out communications.

(b) AI-assisted reply drafting that generates suggested responses based on your Reference Documents, including leases, SOPs, and special agreements.

(c) Automatic organization of emails by property, owner, tenant, and vendor.

(d) Project tracking for maintenance and other ongoing tasks managed through email.

3.2. The Service connects to your email account(s) and, where applicable, integrates with third-party property management software. You authorize us to access your email and connected services to provide the Service.

4. Acceptable Use

4.1. You agree to use the Service only for lawful purposes related to property management.

4.2. You will not:

(a) Use the Service to send spam, unsolicited messages, or communications that violate applicable anti-spam laws (including Canada's Anti-Spam Legislation and the U.S. CAN-SPAM Act).

(b) Upload malicious software or content designed to interfere with the Service.

(c) Attempt to reverse engineer, decompile, or otherwise extract the source code of the Service.

(d) Resell, sublicense, or provide access to the Service to third parties without our written consent.

(e) Use the Service in any way that violates applicable federal, provincial, state, or local laws, including privacy and tenancy laws.

4.3. You are solely responsible for reviewing and approving all AI-generated email replies before sending them. The Service provides draft suggestions only. You acknowledge that AI-generated content may contain errors, and you accept full responsibility for any communications sent from your account.

5. Your Content and Data

5.1. Ownership. You retain all rights, title, and interest in your Content. We do not claim ownership of your emails, Reference Documents, or any other data you provide.

5.2. License to Us. You grant us a limited, non-exclusive, worldwide license to access, process, store, and use your Content solely for the purpose of providing and improving the Service. This includes processing your Content through AI models to generate classifications, drafts, and organizational structures.

5.3. Reference Documents. By uploading Reference Documents (leases, SOPs, special agreements), you represent that you have the right to use and share that content and that doing so does not violate any agreements with third parties.

5.4. Data Retention. We retain your Content for as long as your Account is active or as needed to provide the Service. Upon termination, we will delete your Content within 90 days, except as required by law or as needed for legitimate business purposes such as resolving disputes.

5.5. Data Export. You may request an export of your data at any time by contacting us at [support email]. We will provide your data in a standard, machine-readable format within 30 days of the request.

6. Privacy and Data Protection

6.1. Our collection and use of personal information is governed by our Privacy Policy [link to Privacy Policy], which is incorporated into these Terms by reference.

6.2. You acknowledge that the Service processes email content that may contain personal information of your tenants, property owners, vendors, and other parties. You represent and warrant that you have the legal basis to share this information with us for the purpose of providing the Service.

6.3. We implement commercially reasonable administrative, technical, and physical safeguards to protect your data.

6.4. We do not sell your personal data or the personal data of your tenants, owners, or vendors to third parties.

6.5. If you are subject to specific data protection regulations (such as PIPEDA, provincial privacy legislation, or U.S. state privacy laws), you are responsible for ensuring your use of the Service complies with those requirements. We will cooperate in good faith to support your compliance obligations.

7. AI-Specific Terms

7.1. No Guarantee of Accuracy. AI Features are provided on an "as-is" basis. While we strive to deliver accurate and useful AI-generated content, we do not guarantee that email classifications, draft replies, or organizational suggestions will be correct, complete, or appropriate for any specific situation.

7.2. Human Review Required. You agree that all AI-generated draft replies must be reviewed by a human before being sent. The Service is designed to assist property managers, not replace their professional judgment.

7.3. AI Training. We may use aggregated, anonymized, and de-identified usage data to improve the Service and its AI capabilities. We will not use your identifiable Content to train general-purpose AI models shared with other customers without your explicit consent.

7.4. Third-Party AI Providers. The Service uses third-party AI providers to power certain features. Your use of the Service is also subject to the terms and acceptable use policies of those providers. We select providers with strong privacy and security practices, but we are not responsible for the actions of third-party providers beyond our contractual agreements with them.

7.5. Emergency Communications. The Service attempts to identify and prioritize urgent or emergency-related emails (such as fires, floods, or safety hazards). However, you must not rely solely on the Service for emergency identification or response. You remain responsible for maintaining appropriate emergency procedures and response systems.

8. Third-Party Integrations

8.1. The Service may integrate with third-party property management software, email providers, and other tools. These integrations are provided for your convenience and are governed by the terms of the respective third-party services.

8.2. We are not responsible for the availability, accuracy, or performance of third-party services.

8.3. You authorize us to access your accounts on third-party services to the extent necessary to provide integrations you have enabled. You may revoke this authorization at any time by disconnecting the integration.

9. Subscription, Fees, and Payment

9.1. Access to the Service requires a paid subscription. Pricing, plan details, and billing frequency will be presented to you at the time of signup and are available on our website.

9.2. All fees are quoted in [USD/CAD] and are exclusive of applicable taxes unless stated otherwise.

9.3. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

9.4. We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period following the notice.

9.5. Refunds are handled on a case-by-case basis. If you are dissatisfied with the Service, contact us within 14 days of your most recent payment to discuss a resolution.

10. Intellectual Property

10.1. The Service, including its software, design, algorithms, documentation, and branding, is owned by Predictable Revenue Inc. and is protected by copyright, trademark, and other intellectual property laws.

10.2. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

10.3. You may provide feedback, suggestions, or ideas about the Service ("Feedback"). You grant us a perpetual, irrevocable, royalty-free license to use and incorporate Feedback into the Service without any obligation to you.

11. Limitation of Liability

11.1. To the maximum extent permitted by law, Predictable Revenue Inc. and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to:

(a) Errors in AI-generated email classifications or draft replies.

(b) Missed, delayed, or incorrectly prioritized emergency communications.

(c) Loss of data, revenue, or business opportunities.

(d) Actions taken by tenants, owners, vendors, or other parties in response to communications sent through the Service.

11.2. Our total aggregate liability for any claims arising under these Terms will not exceed the total fees you paid to us in the 12 months preceding the claim.

11.3. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Disclaimer of Warranties

12.1. The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

12.3. We do not provide legal, financial, or professional advice through the Service. AI-generated content is not a substitute for professional judgment, and you should consult qualified professionals for matters related to tenancy law, building codes, insurance, and similar issues.

13. Indemnification

13.1. You agree to indemnify, defend, and hold harmless Predictable Revenue Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

(a) Your use of the Service.

(b) Your violation of these Terms.

(c) Your violation of any applicable law or the rights of any third party.

(d) Communications sent through the Service, including AI-assisted replies that you approved and sent.

(e) Your Content, including Reference Documents you uploaded.

14. Term and Termination

14.1. These Terms remain in effect as long as you maintain an active Account.

14.2. You may cancel your subscription and close your Account at any time through the Service or by contacting us at [support email].

14.3. We may suspend or terminate your access to the Service if:

(a) You breach these Terms.

(b) Your use poses a security risk to the Service or other users.

(c) We are required to do so by law.

(d) We discontinue the Service (with at least 60 days' notice).

14.4. Upon termination, your right to use the Service ceases immediately. Sections 5.1, 10, 11, 12, 13, and 15 survive termination.

15. Governing Law and Dispute Resolution

15.1. These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2. Any dispute arising out of or related to these Terms will first be attempted to be resolved through good faith negotiation between the parties for a period of 30 days.

15.3. If negotiation fails, the dispute will be submitted to binding arbitration in Vancouver, British Columbia, in accordance with the rules of the British Columbia International Commercial Arbitration Centre (or its successor), unless the claim qualifies for small claims court.

15.4. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

16. Changes to These Terms

16.1. We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect.

16.2. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes.

16.3. If you do not agree to updated Terms, you must stop using the Service and close your Account.

17. General Provisions

17.1. Entire Agreement. These Terms, together with the Privacy Policy and any order forms or agreements you sign with us, constitute the entire agreement between you and us regarding the Service.

17.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3. Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

17.4. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17.5. Force Majeure. We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, pandemics, war, terrorism, labor disputes, government actions, or failures of third-party services.

17.6. Notices. We will send notices to the email address associated with your Account. You may send notices to us at [Company email address].

18. Contact Information

If you have questions about these Terms, please contact us at:

Predictable Revenue Inc. 521 Water Street Suite 501 Vancouver, British Columbia, Canada